Your Questions Answered
1. Orders & Processing
Q: How do I place an order?
A: Simply select your garment, choose your size or custom measurements, and proceed to checkout. Every order is crafted to perfection once confirmed.
Q: How long does it take to process my order?
A: Each BELVAÉR garment is meticulously tailored just for you. Standard processing takes 5–7 business days before shipping. Custom fit orders may take slightly longer.
Q: Can I modify my order after placing it?
A: Modifications are possible within 48 hours of order placement. Please contact our concierge team at support@belvaer.com.
2. Shipping & Tracking
Q: Do you ship internationally?
A: Yes. BELVAÉR garments are delivered worldwide with care, ensuring your order arrives safely from our atelier to your wardrobe.
Q: How can I track my order?
A: Use our Order Tracking Page — enter your order number and email to follow your garment’s journey in real time.
Q: Which couriers do you use?
A: We partner with premium carriers like DHL for international orders and Delhivery for India, ensuring reliable, secure, and timely delivery.
3. Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes. BELVAÉR offers a seamless return and exchange experience. Arrange a return via our Returns & Exchanges Page, and our team will handle your garment with care.
Q: How long does a return or exchange take?
A: Once your garment reaches our atelier, processing takes 3–5 business days, after which your exchange or refund will be completed.
4. Garment Care
Q: How do I care for my Khaadi garments?
A: Each BELVAÉR garment comes with detailed care instructions. As a rule, wash gently in cold water or dry clean to maintain the fabric’s texture and longevity.
Q: Can I iron or steam my BELVAÉR garment?
A: Yes — use a low-heat setting or gentle steam to preserve the weave and finish. Always iron inside-out if possible.
5. Sizing & Fit
Q: How do I choose the right size?
A: Each product page includes a detailed measurement guide. For a bespoke fit, select Custom Fit and provide your measurements.
Q: Do you offer custom tailoring?
A: Absolutely. BELVAÉR specializes in custom-fit garments, ensuring each piece drapes perfectly for your physique.
6. Contact & Support
Q: How can I reach BELVAÉR?
A: For any inquiries, our concierge team is available at support@belvaer.com.
Q: Do you offer styling advice?
A: Yes — we are happy to provide guidance to help you curate a refined wardrobe with BELVAÉR pieces.