Returns and Exchanges
At BELVAÉR, every garment is a product of meticulous craftsmanship — individually cut, hand-finished, and created to your exact measurements. Each order carries the time, care, and precision of our artisans, and we take every step to ensure your satisfaction from creation to delivery.
Our return and exchange policy is designed to honor both — our made-to-measure process and your confidence in what we craft.
Made-to-Measure Orders
Each BELVAÉR made-to-measure garment is tailored exclusively to your provided measurements.
Because every piece is custom-crafted for you, we are unable to accept returns or exchanges for reasons such as:
- Change of mind
- Style or color preference
- Incorrect size selection due to inaccurate measurements
However, your satisfaction remains our priority.
If your garment does not fit according to the measurements you submitted, we will alter or remake the piece once, at no additional cost, ensuring it meets the standard you expect from BELVAÉR.
Ready-to-Wear Orders
For our ready-to-wear or standard-sized garments, we accept returns or exchanges within 10 days of delivery, provided that:
- The garment is unused, unwashed, and in original packaging
- All tags and accessories remain attached
Once inspected, a replacement or refund will be processed promptly.
Damaged or Incorrect Items
In the rare instance your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at
📩 support@belvaer.com with photographs of the issue.
Our team will coordinate a swift resolution — whether through an exchange, alteration, or replacement.
Conditions
- Items must be unworn, unwashed, and returned in original condition with all packaging and tags intact.
- BELVAÉR reserves the right to respectfully decline returns that do not meet these conditions.
- Return shipping costs (except in the case of our error) are the responsibility of the customer.
How to Begin
To initiate a return or exchange, please visit Arrange a Return.
To initiate an alteration, email us at 📩 support@belvaer.com with your order number and details.
Our Client Services team will assist you personally — ensuring every step is handled with the same care, precision, and discretion that define BELVAÉR.
BELVAÉR Assurance
Every BELVAÉR garment is more than attire — it’s a testament to precision, patience, and heritage.
We promise to stand by our craftsmanship and ensure your experience remains as refined and seamless as the garments themselves.
Measured for you. Perfected by us.